About the Position
We are looking for a motivated and organised individual to join our Tour Planner and Customer Advisor team.
You will be a critical member of the team that organises our tours. Don't worry if you have not worked in tourism before, no experience is necessary. More important is that you are organised, driven and have an eye for getting every detail right. If that is you, we can teach you the rest.
Your Responsibilities
Selecting (or planning) the perfect tour
When the clients get in touch, your first responsibility is to help them select the perfect tour. They may wish to book some seats on one of our Escorted Group Tours, or they may want a fully customised private tour. You are there to make sure they get the perfect itinerary to suit their interests, time and budget.
Excellent customer skills are critical — you are the face of the company, and our clients make their decisions, in large part, based on what they think of you.
Managing Your Bookings
Once the booking is in place, you'll be their booking manager — the point of contact for the clients. You are there to answer any questions they might have, and to collect all the information we need from them.
There are many customisations needed as our guests' book, from unusual diets to extra hotel nights to upgrading rooms to special surprises. Your thorough and detailed approach is critical — this is someone’s holiday of a lifetime, and there’s no room for even the smallest oversight.
Making the tour happen
You follow your bookings all the way through and make those tours happen. This includes booking all the hotels, attractions, coaching and countless other elements that go into making a tour. Finally, as the tour date approaches, you'll need to collate all the data and make sure the hotels, attractions, tour guide and everyone else have all the correct information in a timely manner so they can provide the perfect service we expect.
A multitasking challenge
There are a huge number of moving parts and different people to deal with, and it's the ability to handle all this without mistake that has built our reputation. If the challenge of dealing with all this excites and motivates you, then this could be the position for you.
No "cold-sales"
Please note, this is not a "cold-sales" type role. We do not "cold call" or "cold email" anyone. You would simply be responding to people who have decided to get in touch with us to enquire or book a tour.
Salary, hours and location
Salary: €35,000 per year.
Working hours are 35 hours per week. You'll be working from our office in Carrigaline, Cork.
Hours are flexible as long as the majority of them overlap with the rest of the team. Most people work 9-5 Monday to Friday with a 1-hour lunch break, but if you would rather work 8-4, 10-6, etc., that would be absolutely fine.
Please note that during the first few weeks, you'll need to match your colleagues’ working hours for training.
Working by phone and email
Please note, you would very rarely meet our clients in person. We use expert tour guides who will look after the clients when they are on the ground in Ireland.
Requirements & Nice-to-Haves
What are we looking for?
Firstly, let's start with what is not required: any experience in the tourism sector or in operations. We are looking for the right person, and if this is you, we can give you all the training support you need for everything else.
Requirements
Drive and Enthusiasm
Helping organise people's tours is a very enjoyable job. There are countless pieces and people that need to work together seamlessly to provide the ideal tour. We'll be looking for you to show that you have the drive, will and motivation required to excel in this multitasking environment.
Great Computer Skills
Your solid computer skills will keep you fast and accurate, and your passion for improving them helps you pick up new tips and tricks regularly.
First Class Organisation Skills
To say you'll be dealing with many moving parts would be a bit of an understatement. Guests sometimes change their minds at the last minute, or might not tell anyone of a critical customisation needed until they step off the plane in Dublin. This position is for someone who excels at juggling countless different tasks and enjoys the challenge of a last-minute curveball being thrown into the mix.
Process-driven & passion for systems
There's no space for "flying by the seat of your pants". You need to be the type of person who enjoys setting up systems and processes and gets great satisfaction from getting the details right.
Great at Building Relationships
Our customers and suppliers will see you as the face of our company at times. You'll use your excellent interpersonal skills to maintain our great working relationships and work together with them through any issues that arise.
An Eye for Detail
When preparing someone's holiday of a lifetime, making a small oversight is not an option. Precision is everything in this industry, and you'll need that passion for organisation to make sure there's never a crack that anything could fall into.
Enjoy Learning
Enthusiastic about the idea of learning about the tourism sector and improving your computer skills.
Nice-to-Haves
Having experience in any of the areas below may be an advantage to you. Please note, though, none of these are essential. We are first and foremost looking for the right person who matches the criteria above, so please do not let the below put you off if you don't tick those boxes. We would still love to hear from you.
Experience in Irish Tourism
Any experience in Irish Tourism may give you an advantage, though — just to restate, it is by no means essential.
Experience in Administration
Any office administration experience will help, especially a role that involves juggling many different aspects simultaneously.
Experience in Operations
Any experience in operations, even within another industry, would be an advantage, especially when you are dealing with external suppliers.
Questions & How to Apply
Any Questions? We'd love to hear from you.
We want to make sure you have every opportunity to assess us. Yes, we want you to be the right person for the role, but we also want to make sure you are happy that this is the right role and company for you. Please, if you have any questions at all, do not hesitate to get in touch. We would be only too happy to help.
How to Apply
To apply for this position, please use our application form here. You'll need your CV ready to send over after you've filled in the application form. Thank you.
Closing Date
The closing date for applications for this vacancy is Sunday, 6th July 2025.
Recruitment Process
Just in case you are wondering, there are four stages to the recruitment process, and we'll be shortlisting between each stage.
- Apply via the application form here. You'll need your CV ready to send over after you've filled in the application form.
- Short online interview
- In-person interview
- Reference checks
About the Company
My Ireland Tour Ltd is a small and expanding company based in Carrigaline, Co. Cork, Ireland. Since 2015, we have established ourselves as one of Ireland's leading inbound tour operators. Our company is growing and offers a wonderful place to work for those looking for an interesting new challenge within tourism.
Our Company Aims
Improve an Already Excellent Reputation
We are very proud of the reputation we've established in the past few years. If you have not already, do have a look at our online reviews. You'll be joining a team providing the very best customer service, and we are excited about adding a new team member to help this already excellent online reputation grow.
Please do not worry if you are new to the tourism sector. No experience is necessary. We are more than happy to give you full training. We are looking for someone who reads our reviews and thinks, "yes, I would really enjoy working in a team to give people that level of holiday experience".
Grow our Market-Leading Position
We have established ourselves as one of Ireland's leading inbound tour operators. The level of enquiries is continually growing, and we need more great people to help meet the demand.
We aim to continue this growth, to cement our position as Ireland's best tour company. To do this, we need to find the right people to help us.
If the idea of joining a growing company excites you, where you will be given not only great support but also the freedom to use your initiative, then we'd love to have you join our team.
A small, friendly team
We are a family-run company, and you'll be joining our friendly team of seven people.
