Coronavirus Travel Update | My Ireland Tour

COVID-19 Coronavirus Travel Update

Last Updated: June 1st 2020

What we are doing to help our guests

Like so much else, the tourism industry has been thrown into disarray by the outbreak of COVID-19. It's a difficult time for everyone and uncertainty about the future can be very stressful for many people.

That's why we have decided that the best thing we can do is to give our guests as much clarity and certainty as we can.

If we cancel, we refund

At present, many Irish tour companies are not offering refunds for the tours that they cancel. Instead, where COVID-19 measures mean that a tour can not run, these companies are asking their guests to change dates to 2021.

To us, this just doesn't feel right. We know how much effort goes into booking a tour and we understand that you chose your specific dates for a reason. For many, a vacation like this is a once in a lifetime chance: dates can't always be easily changed. With this in mind, even while we hope you will discover Ireland and Scotland with us in the future, we have decided to offer refunds to anyone whose tour does not run.

Certainty in an Uncertain Time

Although the most optimistic estimates are suggesting that life could return to normal quite soon, few people expect international tourism to be practical before mid-summer. That's why, with a heavy heart, we've taken the proactive decision to cancel and refund all scheduled tour packages departing before the end of July. This lets all affected guests move forward with a clear idea of where they stand.

Extra Flexibility

We understand people's apprehensions for 2020. So we've done two things. We are delaying balance due dates to give people more wait-and-see time. We've also been working hard on our 2021 tour series, which is now available to view and book, please click here. We are contacting all our guests booked for 2020 and offering them the flexibility to transfer to 2021 without any costs or penalties, even if they are booked on a tour that's scheduled to go ahead.

Keeping you Updated

We have also tried to be proactive in communicating with all our guests, and we have been replying to your emails as quickly as we possibly can. Eric and the team at My Ireland Tour would like to thank all of our guests for their patience and understanding at this difficult time.

Current Situation In Ireland and the UK

The Irish and UK Governments have put in place social distancing measures that include the closure of non-essential businesses and restrictions on travel. Flights in and out of Ireland and the UK are still running, though in a very reduced capacity and there are self-isolation requirements for any non-essential travellers arriving into Ireland or the UK.

Ireland, on May 18th, entered their first of five phases for reopening, this phase will be reviewed on June 8th. On June 1st, the UK entered the second step of their second phase, to be reviewed on June 15th.

Roadmap to Reopening

Both the Irish Government and the UK Government have published roadmaps for how they are planning to reopen their countries. The very first easing of restrictions has already started in both countries. This though is the first small step, with current plans involving a slow re-opening of the economies over a period of months.

Hotels, in both Ireland and the UK, are set to reopen in July as things stand.

However, both countries currently have a required period of self-isolation for all visitors entering. There has been no clarification, as yet, regarding the timeline for when this will be eased. We are keeping a close eye on this very important detail, being a critical step for when we can start running tours again.

Status of our 2020 Tours of Ireland & Scotland

We have cancelled all our scheduled tour packages up until the end of July 2020. We have offered all those guests the option of a refund, or the option of transferring their full amount paid to a 2021 tour.

For more information regarding our cancellation policy, please click here.

As Things Change

Although it seems possible that restrictions in Ireland and the UK may be eased in the not too distant future, the uncertainty is when will things be back to business as usual, to the level required for us to provide you with the full proper experience of what Ireland and Scotland have to offer.

Please, rest assured that we'll only start running our tours again both when the Irish and UK Governments advise that it's ok to do so, and when Ireland and Scotland are opened back up to the level which allows us to give you the full proper experience of these wonderful countries. We would never run any tour we could not stand by as a truly wonderful experience.

Keeping you Updated

We will be keeping the situation in close review. We will keep this page updated and keep sharing our thoughts and plans here. We hope this page gives you all the information that you might need, and that it helps clarify your situation if you decide not to travel.

2021 Tours of Ireland & Scotland

Our Tours of Ireland & Scotland 2021 are now online.

Transfer to 2021 without any penalties

Anyone who has booked on a 2020 tour with us can transfer to a 2021 tour without any penalties, up to their balance due date.

Price Freeze

We have also put a price freeze on our 2021 shared tours, to make it as easy as possible for those who can not travel in 2020 to change to 2021.

Coronavirus Amendment - Extra Flexibility for You

We have updated our terms and conditions due to Coronavirus (Covid-19). This extends the rights of our guests. It does not reduce any of our guest's rights as per the standard terms and conditions. We are doing our best to make things more flexible for you and to ease any concerns of having to make decisions too early.

These additional terms and conditions apply to any bookings for tours that start in 2020, whether you have arranged a private tour or booked one of our scheduled tour packages.

We have added extra flexibility for you

If you choose to cancel your booking, then we are offering two new flexibility options for you:

Delayed Balance Due Date

Normally, balances are due 60 days before your tour starts. We understand though that given the current pace of change 60 days is a long way ahead to make decisions. For that reason, we are moving the balance due date to be 30 days before your tour starts for all tours starting in August 2020. This gives you more time to see the best plan for you.

Transferring to Later in 2020 or to 2021

You can also transfer your booking to any future tour in 2020 or 2021, right up until your balance due date. Even if you paid the full balance in advance you can still transfer to a future tour.

What this means in Practice if you decide to Cancel or Transfer

Before your Balance Due Date

You can transfer your booking to any future tour in 2020 or 2021. The full monies paid would be transferred, there are no penalties. If you would like to cancel instead of transferring your booking to the future you are entitled to a refund of your balance if you had paid that in advance. Your deposit is non-refundable.

Balance due Date is Decision Point

If you would like to transfer to a future tour in 2020 or 2021 please do let us know before your balance due date. Once we hit balance due date then we need to give final lists to hotels & other suppliers, and we cannot cancel or transfer bookings after this point.

Please note that if your balance is not received on time, and you have not requested to transfer your deposit to a future booking, then your booking is deemed to have been cancelled by you. No refund would be due, even if your tour is cancelled in the future.

After your Balance Due Date

At this stage, we are fully committed to our hotels and suppliers. If you would like to cancel after the balance due date our normal cancellation fees apply.

However, we would still be happy to put the deposit section on account for you. This deposit can then be used against any future bookings with us for tours starting in 2020 or 2021.

Notes on Transferring to a Future Tour

When transferring to the future, you can pick any tour that starts in 2020 or 2021. It does not have to be the same itinerary you originally booked. You do not have to pick the date and tour straight away, you can cancel then re-book in the future. The tour price, dates, offers, and itinerary may be different from the tour that you had originally booked, and is subject to availability.

Cancellation by Us

We hope this section helps to clarify any questions that you may have about under what circumstances we'd cancel a tour. These unprecedented times have meant that, with a heavy heart, we've cancelled all our tours up to the end of July 2020.

We would cancel tours if:

 

We would not cancel tours if:

 

If we Cancel your Tour

If we have to cancel a specific tour, then all participants who are booked on that specific tour at the date of cancellation would get the option of having a refund of monies paid to My Ireland Tour Ltd (less 4% card charges), or have the full amount transferring to a future booking for any tour in 2020 or 2021. Participants who have already cancelled in advance or transferred to a different tour would not receive this refund. My Ireland Tour Ltd would not be liable for any other items or costs incurred such as airfares.