Last Updated: 03rd April 2020
As you can probably imagine, we are experiencing a high volume of calls and emails at the moment. We appreciate your patience while we respond as quickly as we can. Inevitably, our response times at present are slower than we would usually aim for. If you have contacted us about your tour booking but have not heard back, please be assured that we will get back to you as soon as possible. Thanks from Eric and the team at My Ireland Tour.
Like so much else, the tourism industry has been thrown into disarray by the outbreak of COVID-19. It's a difficult time for everyone and uncertainty about the future can be very stressful for many people.
That's why we decided that the best thing for our family business to do was to give our guests as much clarity and certainty as we could.
Many rival tour companies are not presently offering refunds for the tours they cancel. Instead, where COVID-19 measures mean that the tour can not run, many companies are asking their guests to change dates to 2021. To us, this just didn't feel right. We know how much effort goes into booking a tour and we understand that you chose your specific dates for a reason. For many, a vacation like this is a once in a lifetime chance: dates can't always be changed. With this in mind, even while we hope you will discover Ireland with us in future, we decided to offer refunds to anyone whose tour does not run.
Although the most optimistic estimates suggest that life could start returning to normal quite soon, few people expect international tourism to be practical before mid-summer. That's why, with a heavy heart, we took the proactive decision to cancel and refund all scheduled tour packages departing before the end of June. This lets all affected guests move forward with a clear idea of where they stand.
We have tried to be proactive in communicating with all our guests, and we have been replying to your emails as quickly as we possibly can. Eric and the team at My Ireland Tour would like to thank all of our guests for their patience and understanding at this difficult time.
We are sorry to inform any guests planning to join us on a scheduled tour package, that starts between March 12th 2020 and the end of June 2020, that these tours have now been cancelled. The Irish Government (on Tuesday 24th of March 2020) has outlined measures to curtail the spread of the Coronavirus in Ireland, including social distancing and restrictions on the size of public gatherings (four people maximum).
As a result, our shared group tours between March 12th 2020 and the end of June 2020 can not possibly go ahead as we had intended.
We will be contacting everyone who has booked a shared group tour with us between March 12th 2020 and the end of June 2020 with regards to these cancellations via email, as soon as possible. We will be keeping the situation in close review for all of our shared group tours taking place from the 1st of July 2020 onwards.
For more information regarding our cancellation policy, please click here.
As of Wednesday, 11th of March 2020, U.S President Trump has announced that there will be a ban on foreign nationals entering the United States from mainland Europe, for 30 days. This ban will come into effect from midnight (U.S time) on Friday - March 13th 2020 until Sunday - April 12th 2020. This restricted, as of midnight on Monday 16th March 2020 (U.S Time), also includes the UK and Ireland and will run until Wednesday 15th of April 2020.
We understand that this is a changing situation, and that you would like to know what would happen as things change. We hope this page gives you all the information you might need, and that it helps clarify your situation if you decide not to travel.
We have also added some extra flexibility for our clients into our terms and conditions. You can see these extra flexibility options below, and at the bottom of our Terms and Conditions page
Last Updated: 3rd March 2020
We have updated our terms and conditions due to Coronavirus (Covid-19). This extends the rights of our clients, and does not reduce any of our client's rights as per the standard terms and conditions. We are doing our best to make things more flexible for you and ease any concerns of having to make decisions too early.
If you choose to cancel your booking then we are offering two new flexibility options for you:
All deposits are now transferrable to any other booking you make with My Ireland Tour if you re-book for travel during 2020 or 2021. You do not have to choose the new tour straight away. You can cancel right up until 1 day before your tour starts and still transfer the deposit amount to a future booking.
If you booked less than 60 days before your tour, and so paid the full amount upon booking, you can still transfer the standard deposit amount for that tour.
The full balance payment is required 60 days before your tour starts. However, we understand that this is a long way ahead to make decisions in a quickly changing situation. Therefore you can now cancel up to 30 days before your tour starts, and you would receive a full refund of the balance paid. The balance is the total price for your booking, less the standard deposit.
If you booked less than 60 days before the tour start date, and therefore paid the full amount upon booking, we would retain the standard deposit amount on account for you, and the balance would be refunded to you.
All of our scheduled tour packages departing before the end of June have now been cancelled. If your tour departs after that date but you would still like to cancel with notice of 60 or more days before the start of your tour, you are entitled to a refund of your balance. Your deposit is non-refundable. However, we are happy to transfer your deposit to a future booking if you decide to travel with us during 2020 or 2021.
All of our scheduled tour packages departing before the end of June have now been cancelled. If your tour departs after that date but you would still like to cancel, with notice of 30 to 59 days before the start of your tour, then you will receive a refund of the balance (i.e. total price less the standard deposit on your tour). Your deposit is non-refundable but we would transfer that to a future booking if you decide to travel with us during 2020 or 2021.
If you booked less than 60 days before the tour start date, and therefore paid the full amount upon booking, we would retain the standard deposit amount for the tour and refund the balance to you. You can re-use that deposit on a future booking for any tour starting in 2020 or 2021.
All of our scheduled tour packages departing before the end of June have now been cancelled. If your tour departs after that date but you would still like to cancel, with notice of 29 days or fewer before the start of your tour our normal cancellation fees apply. This means you would received a 25% refund of the total price if you cancel 15 days or more before your tour starts, and no refund if you cancel 14 days or fewer before your tour starts.
However, we will be happy to put the deposit on account for you. This deposit can then be used against any future bookings with us for tours starting in 2020 or 2021.
To take advantage of this extra flexibility in our terms and conditions, you have to let us know that you would like to cancel. If we do not hear anything, and payment is not received on time, then we'll assume the booking is cancelled and the normal cancellation fees and rules will apply as per our standard terms and conditions only.
You can use the deposit amount paid towards any tour with us that starts in 2020 or 2021. You do not have to pick the date and tour straight away, you can cancel then re-book in the future. Transferring your deposit to a new tour is subject to availability. The tour price, dates, offers, and itinerary may be different to the tour you originally booked.
We hope this section helps to clarify any questions you may have.
If we have to cancel a specific tour, then all participants who are booked on that specific tour at the date of cancellation would receive a refund of monies paid to My Ireland Tour Ltd. Participants who have already cancelled in advance would not receive this refund. My Ireland Tour Ltd would not be liable for any other items or costs incurred such as airfares.